Safe Transit App, TTC Redesign
- Full App Redesign from Scratch
- 4 Team Members
- Hi-Fi Figma Prototype Delivered
In spring 2025, I participated in a structured product design mentorship program focused on accessibility and user experience, working under a senior mentor alongside a team of two other product designers and one product lead. Our project was a complete redesign of the TTC (Toronto Transit Commission) app, one of the most used and most criticized transit apps in Canada.
The brief was genuinely ambitious: not a refresh, but a ground-up rethink of how a transit app could better serve a diverse urban population, with particular attention to accessibility, clarity, and real-world usability under the conditions people actually use transit apps, moving, distracted, often stressed.
What We Built
- Conducted UX research to identify core pain points and accessibility gaps in the existing TTC app
- Developed a phased project plan, breaking the redesign into structured workstreams with clear deliverables
- Redesigned the full app UI from scratch, the only retained elements were the TTC brand colours and typeface
- Built a high-fidelity interactive prototype in Figma, with full navigation flows and interaction states
- Created a presentation deck documenting the process, decisions, and rationale across the full redesign
- Applied accessibility principles throughout, informed by mentorship from a senior specialist in product accessibility
What I Learned
This project was the most structured product design experience I'd had outside of a professional context, and it pushed me in directions my production work at Block hadn't fully explored, particularly in systematic UX thinking and accessibility-first design decisions.
Working under a senior mentor with deep accessibility expertise changed how I think about inclusive design. Accessibility isn't a checklist or a compliance layer, it's a design constraint that, when taken seriously from the beginning, makes the product better for everyone. The prototype is live in Figma. This was unpaid, voluntary, and one of the most genuinely educational experiences of the past two years.
See the work live →"It was an absolute privilege to mentor such a bright and talented team, Olivia, Eloise, Khaosara and Camille. Their proactive approach to feedback propelled the development of the Safe-Transit App, a versatile platform designed to boost transit safety. This white-label application not only enables incident reporting with optional anonymity but also fosters community connectivity by providing real-time updates on reports and Transit Watch activities. Their dedication and innovative spirit were instrumental in evolving the initial SafeTTC app concept into a robust urban transit system."
—Magued Hanna RGD
